How to resolve printing issues
Many factors can be relevant to diagnose printing issues.
Could the problem be the computer?
- Have you installed the printer according to our instructions?
- Have you been able to print before?
- Have you changed anything in your computer configuration?
- Do you get any error messages when submitting the print job?
Could the problem be the printer?
- Is there an error message on the display of the printer?
- Can other people print on the same printer?
- Have you tried to print on a different printer?
Could the problem be the document?
- Have you tried to print a different document?
- Have you tried to print the same document from a different program?
- Have you tried to repair the pdf with our converter?
- Have you tried to print the pdf file as images?
- Contact your IT coordinator or ISG.